OUR COMMITMENT TO YOU

In partnership with you as our customer, we will strive to fulfil our mission to promote the conservation of natural resources and wildlife habitat in Namibia and the sustainable use of wildlife resources.

The Directorate is committed to provide quality service, and in doing so we will:

• be efficient in our work;

•  consult our customers;

•  inform our customers about new developments in the parks and wildlife sector;

• give precedence to customers who visit us by appointment;

•  provide equal opportunity and treatment in timely service delivery;

•  be responsible and able to justify our decisions and actions;

• treat our customers with the necessary respect.

WHAT WE ASK FROM YOU

The quality of service we can provide to you depends on various issues, including input and cooperation we receive from you. We therefore request you to:

• be honest and timely in providing required information to the Directorate;

• comply with the Law, Regulations and Policies of the Ministry of Environment and Tourism;

• inform us if you are not satisfied with our service;

• treat our staff members with the necessary respect.